LongCapture
LongCapture Support
Need help with LongCapture? This page explains how to contact support, troubleshoot common issues, and find privacy and refund information.
Contact Support
For support, bug reports, license issues, or refund questions, please email:
richbirds3930@gmail.comPlease include:
- Your browser name and version
- Your operating system
- LongCapture version
- A short description of the issue
- Any relevant error message
- Logs.txt or ErrorLog.txt if available
Common Issues
1. Google Drive authorization failed
Make sure you are signed in to a Google account and that Google Drive access is allowed. If authorization fails, try signing out and authorizing again from LongCapture settings.
2. OneDrive or Dropbox authorization failed
Make sure popup windows are allowed and that you are using the correct Microsoft or Dropbox account. If your organization blocks third-party apps, you may need admin approval.
3. WebDAV / Nextcloud connection failed
Use an HTTPS WebDAV server URL. For Nextcloud, use an app password instead of your main login password whenever possible.
4. Screenshots are incomplete or duplicated
Some websites use lazy loading, sticky headers, or custom scrolling containers. Try increasing the scroll delay, reducing max scrolls, or enabling the fixed-frame option.
5. License activation failed
Check that the license key was copied correctly. If the device limit has been reached or the license still does not activate, contact support by email.
Refund Policy
LongCapture Pro includes a 14-day money-back guarantee. If you are not satisfied, contact support within 14 days of purchase:
richbirds3930@gmail.com